If you are unhappy with your order, we will happily exchange it within 10 days of receipt. The item must not be damaged or used in any way please. You can contact us via emailing hello@anipal.com.au , and we will do our best to respond within 48 hours! Please include a brief explanation of your return or exchange, including a copy of the invoice or invoice number and a contact number.

How to return: 
Your item will need to be repackaged and posted via a tracked or insured method please. We cannot be held responsible for any items not shipped by ourselves. 
Please send back items that are in an 'as new' condition to the address below:

AniPal Returns 
552 Drummond St 
Carlton North, Melbourne 3054 
Victoria

You will be responsible for the return postage / courier costs. We cannot be held responsible for these charges, and cannot make an exchange if you refuse to pay these fees.

Faulty goods: 
Durability is a priority in the design of our items. If your item arrives damaged, or does not behave in the way you expect, please email us at: hello@anipal.com.au

Our goodies are shipped in compostable satchels. 

Free shipping for orders above $50
Standard shipping fee of $8 for smaller orders